Q: Does Puffs contain animal derived ingredients?
A: All Puffs products may contain animal derived ingredients. Whenever possible, P&G uses plant-derived or  synthetically-derived ingredients to substitute for animal derived materials (ADMs). In those cases where  ADMs are necessary for product performance, P&G requires that all of our suppliers provide ADMs that are  safe and compliant with all regulations and industry guidelines.
Q: Do Puffs products contain gluten?
A: No, Puffs products do not contain gluten.
Q: Is Puffs made from recycled or post-consumer recycled material?
A: All of our finished product inner cores, cartons, and paperboard packing in Bounty, Puffs, and Charmin are  made from more than 95% recycled fiber and are recyclable where programs exist. More than 84% of this packing  is post-consumer recycled.
Q: Is Puffs made from renewable material?
A: Our paper products are made of a pulp blend that includes sustainably-sourced, fast-growing renewable fibers.  100% of our virgin fibers come from sources that have been 3rd party certified to ensure they adhere to  responsible sourcing principles and criteria.
Q: Is bleaching your products harmful to me, my family, or the  environment?
No. 100% of the pulp used in our products is elemental chlorine free (ECF). If pulp is said to be ECF, it means  that no elemental chlorine gas was used during the bleaching process. For more information read this (Facts About the Use of Bleaching Agents in Tissue and Paper Towel Manufacturing) from the American Forest & Paper  Association.
Q: Are Puffs products recyclable and/or compostable?
Bounty, Puffs, and Charmin inner cores, cartons and paperboard packing are recyclable where programs exist.
Q: Why can't I find my favorite Puffs box?
A: We offer different box designs in our Puffs lineup because consumer preferences vary. Stores choose which  versions they want to carry, so you might want to mention your interest to the store manager. Keep in mind that  our box designs are packed in mixed cases, and retailers are not able to order a case of one particular design.  It's also possible the one you like is temporarily sold out or is only available during a particular season. Visit our  Products section to see the designs we offer.
Q: How can I contact Puffs with questions or comments?
A: Please visit the Contact Us page to pass along any questions or comments you have about Puffs. To speak with  a consumer relations representative, call 1-800-777-8337 between 9 a.m. and 6 p.m. EST, Monday through Friday.
Q: Where can I find Puffs To Go?
A: While we can't promise every store will have Puffs To Go, we hope you'll try national stores such as Walgreens,  Kroger®, and CVS/pharmacy® in the United States. They purchase directly from P&G. Some stores stock Puffs  To Go in the cosmetics section by travel-size items.
Q: I need help with my school project; how is paper made?
A: We're delighted you want to learn more about Puffs! In general, our products are made of processed wood pulp  from softwood (pine and spruce) and hardwood trees (eucalyptus, oak, and maple). Keep in mind that sometimes  the specific information requested is either confidential or unavailable. Unfortunately, we don't have samples  available to send. You can learn more about the papermaking process and the history of paper by  visiting http://www.wipaper.org.
Q: Why is there lint or fuzz on Puffs facial tissue?
A: Lint is directly related to the degree of paper softness. The softer the paper, the more lint produced during the  high-speed tissue-making process. We regularly shut down our manufacturing lines to clean our equipment and  remove the lint buildup. And when humidity is very high, our lines are closed and cleaned as needed to prevent  lint from dropping into our paper products.
Q: I have a question about colds and allergies. May I ask you?
A: We would love to answer your questions, but we're not medical professionals. But Puffs does have tips about  colds, allergies, and even nose care for parents with toddlers. Check out our Tips & Advice for more information.
Q: Why did you change your Puffs commercials?
A: Just as we updated our Puffs packaging with a new look, we also refreshed our advertising.
Q: What does the Parent Tested Parent Approved seal on my Puffs pack mean?
A: Parent Tested Parent Approved puts products in the hands of real parents, listens to their honest opinions,  and spreading the word about how awesome our products are for families! With a community of over 70,000  across North America, they have just the right testers to evaluate our product. Since Parent Tested Parent  Approved loved our product, we earned the PTPA Seal of Approval.